Not Quite Right?

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30 Day Returns

We accept return requests for items that are unworn, and undamaged with original tags intact. A quick try on is cool - spin class and a long run is less cool.

We do not accept returns on intimate items, gift cards, downloadable product or perishable items (if applicable).

 

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email within 30 days of receiving your product to begin the process.

 

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within . All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

 

Return Shipping

After you’ve submitted a return request to shop@flintfirebirds.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

 

Final Sale Items

If the item is marked "final sale", it does not qualify for a return and cannot be refunded.

Game used and Customized items are sold as "final sale" and cannot be returned or refunded.

Insurance

Consider purchasing shipping insurance to ensure your item arrives, if your item is over $75. We can't guarantee that we will receive your item.

 

For additional questions regarding returns email us at shop@flintfirebirds.com with your order number and name.